Industry Complaints

In dealing with your mortgage broker or lender, do you have questions that were not answered to your satisfaction?

Have you been dissatisfied with the nature or quality of service offered by a mortgage broker or lender?

If the answer to any of the above questions is in the affirmative, MMLA would like to hear from you. Please e-mail us at mmla@mmla.net with a brief description of your situation and with any questions you might have.  We will promptly respond to your concerns and questions.

You also have the option of filing a complaint with the Department of Insurance and Financial Services (DIFS), the agency that regulates mortgage brokers and lenders. Go to the DIFS website at www.michigan.gov/difs and click on Consumer Services where you will obtain information on filing a complaint with the agency.  Alternatively, you can phone the agency toll-free at 877-999-6442.

MMLA would encourage you to file a complaint with the DIFS, if you believe that a mortgage professional is engaging in fraud or that you have been the victim of fraud.

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